Define visibility
Fleet users should see operational status without unrestricted attorney workspace access.
- Driver cases
- Current status
- Documents or requests
- Next step
Guide
Fleet ticket tracking guide
Fleet ticket tracking works best when it stays connected to the attorney case workflow instead of becoming a second manual tracker.
Avoid spreadsheet drift
Manual trackers go stale when they are separate from case work.
- Open tickets
- Court dates
- Payment status
- Attorney coordination
Keep ownership clear
Fleets and agencies need clear routing and current owner visibility.
- Fleet membership
- Agency oversight
- Driver linkage
- Case assignment
FAQ
Can fleets replace attorneys?
No. Fleet tracking is an oversight workflow. Attorney case work remains controlled by attorney access and case permissions.
Can agencies use the same model?
Yes. Agencies need cross-fleet oversight, ownership, and routing visibility.
